Taking the time to navigate and master our company's reporting empower us to be self-reliant and make informed recommendations. Great suggestions, Mike!
We are going through our customer journey and measuring various KPIs weekly. For example, length of time to deploy or length of time until service activation. It is pretty helpful!
Features that also generate data can be quite useful so long as they don't muck up the main reason you've added a feature. In-app surveys, like NPS, might do more harm them good. Wrote more about that here: https://yahiahassan.substack.com/p/net-promoter-score-nps-the-one-metric
Another amazing post Mike, you were one of the two newsletters that inspired me to create my own Product oriented newsletter.
That’s so awesome to read! Love our community. Just subscribed. Excited to read your stuff!
Taking the time to navigate and master our company's reporting empower us to be self-reliant and make informed recommendations. Great suggestions, Mike!
We are going through our customer journey and measuring various KPIs weekly. For example, length of time to deploy or length of time until service activation. It is pretty helpful!