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We are going through our customer journey and measuring various KPIs weekly. For example, length of time to deploy or length of time until service activation. It is pretty helpful!

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Features that also generate data can be quite useful so long as they don't muck up the main reason you've added a feature. In-app surveys, like NPS, might do more harm them good. Wrote more about that here: https://yahiahassan.substack.com/p/net-promoter-score-nps-the-one-metric

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Another amazing post Mike, you were one of the two newsletters that inspired me to create my own Product oriented newsletter.

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Taking the time to navigate and master our company's reporting empower us to be self-reliant and make informed recommendations. Great suggestions, Mike!

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