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Amy Mitchell's avatar

We are going through our customer journey and measuring various KPIs weekly. For example, length of time to deploy or length of time until service activation. It is pretty helpful!

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Yahia Hassan's avatar

Features that also generate data can be quite useful so long as they don't muck up the main reason you've added a feature. In-app surveys, like NPS, might do more harm them good. Wrote more about that here: https://yahiahassan.substack.com/p/net-promoter-score-nps-the-one-metric

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