I've been in the AI/chatbot game for a long time now. In my experience, so far at least, there are plenty of interactions humans prefer to have with a proper UI instead of a conversation.
As long as that's true, I think SaaS has a future.
Ultimately, it’s not just about chatbots; it’s the AI tools that are truly changing the game in coding efficiency. Instead of relying on generic, often boring software, we now have the opportunity to build our own customizable internal software for essentially the same cost. This empowers companies to tailor solutions to their specific needs, significantly boosting productivity and fostering innovation.
I was in that space for along time as well and would agree with this.
Although it won't forever go away, I wonder if more and more companies will start to favor "just good enough" type responses coming from AI bots over paying a person.
Almost like a calculated risk/bet that they're products are so strong they'll take a customer service hit in order to minimize their person to person contact and maximize their profits.
So far speed and pizzazz do the trick. As long as a bot gives you a half-decent answer super-quickly, consumers seem happy.
Soon though I reckon we'll see more businesses introduce a third 'checking' layer. This could be sentiment analysis (yes we're delivering answers quickly and they sound good, but are our customers _happy_ about this interaction with our bot?) or some fact-checking algorithm (fast and sound good, but how often are our users having to rephrase their question or ask follow-ups?).
While this will happen for sure, I think in lots of use cases people will prefer the certainty of using UI, tools, apps, etc. to get to their end-goal rather than waste time in a long-winded conversation with a bot.
I've been in the AI/chatbot game for a long time now. In my experience, so far at least, there are plenty of interactions humans prefer to have with a proper UI instead of a conversation.
As long as that's true, I think SaaS has a future.
Ultimately, it’s not just about chatbots; it’s the AI tools that are truly changing the game in coding efficiency. Instead of relying on generic, often boring software, we now have the opportunity to build our own customizable internal software for essentially the same cost. This empowers companies to tailor solutions to their specific needs, significantly boosting productivity and fostering innovation.
I was in that space for along time as well and would agree with this.
Although it won't forever go away, I wonder if more and more companies will start to favor "just good enough" type responses coming from AI bots over paying a person.
Almost like a calculated risk/bet that they're products are so strong they'll take a customer service hit in order to minimize their person to person contact and maximize their profits.
So far speed and pizzazz do the trick. As long as a bot gives you a half-decent answer super-quickly, consumers seem happy.
Soon though I reckon we'll see more businesses introduce a third 'checking' layer. This could be sentiment analysis (yes we're delivering answers quickly and they sound good, but are our customers _happy_ about this interaction with our bot?) or some fact-checking algorithm (fast and sound good, but how often are our users having to rephrase their question or ask follow-ups?).
While this will happen for sure, I think in lots of use cases people will prefer the certainty of using UI, tools, apps, etc. to get to their end-goal rather than waste time in a long-winded conversation with a bot.