Listen and adapt to your customer's needs.

This week's topic: we dig into how Twilio embraced their customers evolution to forge their own path.

Last weekend, I explored some lesser-known companies (aka FAANGless) that have embraced a culture of listening and adaptability to survive and thrive over the last few years.

I found a few great examples but decided to dig into one specific company that operates similarly to mine: building technology for a customer who then extends features and functiona…